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E-Shop FAQ

Account and Password

What do I have to do if I forget my password?

Please click on “Login“ on the header navigation bar and then “Forgot your password?”.

What do I have to do if I forget my user name?

Please contact our Customer Service.

How can I change my password?

Please log in, click on “My Sartorius“ on the header navigation bar first, then on “Edit Profile”.

How can I change my e-mail address?

Please contact our Customer Service.

What should I do if I cannot log in?

Please contact our Customer Service.

How to I delete my account?

Please log in, click on “My Sartorius“ on the header navigation bar first, then on “Edit Profile”.